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Below are some
frequently asked
questions. If
the question you
have is not answered
below sent us an
email from our
Contact page.
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How soon will my
account be
activated?
Your account
will be set up
within 1 day
(usually quicker)
and all account
details will be sent
to you.
Why does this take
so long?
Well it probably
won't but we
currently manually
set up all sites to
be sure everything
works properly
before you get to
the site and get
frustrated. We
think that this
extra bit of care
makes our service
more personal.
Do you offer a
money back
guarantee?
YES - We offer a
money back
guarantee. You
can evaluate our
services for 10 days
if you are not
satisfied you will
get your money back.
(NOTE: There is no
money back guarantee
on domain name
purchases)
Will you
advertise on my
website?
We offer premium
hosting and will
never advertise on
your website.
Hosting companys
that advertise on
your website are
often cheap, but
provide very low
quality service.
Websites using this
kind of service look
very unprofessional
and have very slow
bandwidth
connections.
Do your servers
have battery backups
and generators?
All our servers are
protected by not
only UPS (Battery
Backup) but auto
start generators as
well. You can
be sure that our
servers will not go
down due to a simple
power outage.
What kind of
servers do you use?
We utilize dual xeon
2.4ghz servers with
hyperthreading
technology (making 4
cpus). Each server
is outfitted with at
least 1000-2000 MB
of RAM and high
performance 10,000
RPM SCSI hard
drives. With 9.6ghz
of processing power,
your website will
run at lighting fast
speeds.
Do you maintain
website backups?
We maintain full
computer backups of
our servers, this
includes all data
and accounts.
This however is only
used in the event of
hardware failure.
You should keep your
own backups in case
of human error (i.e.
deleting the wrong
files).
Can I upgrade my
plan at a later
date?
We offer the
flexibility of
allowing clients to
upgrade plans at
anytime. You can
also purchase additional
bandwidth, disk
space, e-mail
addresses, or MySql
databases. This way,
your account can
meet the demands of
your website, as it
expands and or
increases traffic.
What price will I
pay next year?
Our price is highly
unlikely to
increase. In
the event that our
costs do increase we
will give at least 6
months notice.
Do I have to
register my domain
with you?
NO, we do offer this
as a service though.
You can register
your name with
anyone you choose.
Can you host
international
domains?
We can host any
domain, of any
country. Thats
right, we can host
any and all domain
names. Yes, this
includes domains
with any and all
TLD's. If you do not
know what a TLD is,
an example would be
the ".com" or ".net"
part of a domain
name. There's not a
domain that we can't
host!
Can I use my own
CGI and PHP scripts?
While we do provide
many pre-installed
scripts, you can
still upload any of
your own scripts.
You can purchase
scripts from many
online developers or
write your own.
Regardless, you can
upload any scripts
that you may own.
However, most
popular scripts are
pre-installed!
I already have a
domain name, what do
I do?
Just sign up, we
will give you
information on
pointing the name to
your new service.
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